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Frequently Asked Questions
Shipping
Where are you shipping from?
We are shipping from Jakarta, Indonesia
Do you offer free shipping?
Yes, we offer free shipping for US addresses for orders over $50.
Do you ship internationally?
This will be offered soon. Corresponding fees for shipping, customs duties and taxes will be displayed during checkout.
Returns
What is your return policy?
You have 30 days to return items, but return shipping fees are the responsibility of the buyer. Items must be returned in their original condition to qualify for a full refund: unused, unworn, unwashed, and with all their original tags. Sale items are not eligible for return. Items purchased with a discount code are eligible for a full refund.
For purchases that came with a free gift, the free gift will also have to be returned in its original condition.
Refer to our Return & Refund Policy for full information.
What if I received a faulty item?
If you received a faulty item, please email us images of the item so we can resolve the issue.
What happens if my returned item doesn't meet your requirements?
If your returned item doesn’t meet our requirements, it will be sent back to you at an extra charge.